REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant Australian and international regulations codes of practice and legislative requirements including local and international freight regulations

Relevant OHampS and environmental procedures and regulations

Procedures for the identification and interpretation of requirements of current and potential clients

Procedures for the identification and evaluation of information needed to manage the international transfer of freight

Procedures for reviewing options for international freight transfer systems

Procedures for liaising with relevant Australian and international contacts using appropriate technology

Procedures for establishing and monitoring suitable international freight transfer operations

Focus of operation of work systems resources management and workplace operating systems

Contacts and sources of informationdocumentation needed when managing systems for the international transfer of freight

Quality and customer service policies and procedures

Relevant permit and licence requirements

Application of relevant Australian standards and associated certification requirements

Operational requirements for the safe transfer and storage of dangerous goods and hazardous materials

Relevant workplace documentation procedures applicable to the international transfer of freight

Required skills

Communicate effectively with others when managing international freight transfer operations

Read and interpret instructions procedures information and labels relevant to the management of international freight transfer operations

Complete documentation related to the management of international freight transfer operations

Maintain workplace records and documentation when managing international freight transfer operations

Provide leadership to others when managing international freight transfer operations

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions in accordance with regulatory requirements and workplace procedures

Plan and organise systems and activities when managing international freight transfer operations

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Operate and adapt to differences in freight and systems in accordance with standard operating procedures

Select and apply appropriate technology information systems and procedures when managing international freight transfer operations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be undertaken:

Customers may be:

Operations may be conducted:

The workplace environment may involve:

Work systems may include:

Information needed to organise the international transport of freight may include:

Forms of transport may include:

Consultative processes may involve:

Communications systems may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Documentation/records may include:

Applicable procedures and codes may include: